Terms of Service

1. Acceptance of Terms

By accessing and using the Luxiorstore website and services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Service

Luxiorstore is an e-commerce platform that offers luxury products including:

• • Fashion and apparel
• • Jewelry and watches
• • Handbags and accessories
• • Home and lifestyle products
• • Beauty and fragrance items

3. Account Registration

• • You must provide accurate and complete information when creating an account
• • You are responsible for maintaining the confidentiality of your account credentials
• • You must be at least 18 years old to create an account
• • One account per person is allowed
• • You are responsible for all activities that occur under your account

4. Product Information and Pricing

• • We strive to provide accurate product descriptions and images
• • All prices are in Kenyan Shillings (KES) unless otherwise stated
• • Prices are subject to change without notice
• • We reserve the right to correct pricing errors
• • Product availability is subject to stock levels

5. Orders and Payment

Order Process

• • All orders are subject to acceptance and availability
• • We reserve the right to refuse or cancel orders
• • Order confirmation does not guarantee product availability

Payment Terms

• • Payment is required at the time of order
• • We accept M-Pesa, Visa, Mastercard, and bank transfers
• • All payments are processed securely
• • You authorize us to charge your payment method for all purchases

6. Shipping and Delivery

• • Delivery times are estimates and not guaranteed
• • Risk of loss transfers to you upon delivery
• • You must inspect items upon delivery and report any issues immediately
• • Additional charges may apply for remote locations
• • International shipping is subject to customs and duties

7. Returns and Refunds

• • Returns must be initiated within 30 days of delivery
• • Items must be in original condition with tags attached
• • Some items may not be eligible for return (personalized items, intimate apparel)
• • Return shipping costs may apply
• • Refunds will be processed to the original payment method
• • Processing time for refunds is 5-10 business days

8. Product Authenticity

We guarantee that all products sold on Luxiorstore are 100% authentic. We work directly with authorized distributors and brands to ensure authenticity. If you receive a counterfeit item, we will provide a full refund and investigate the matter thoroughly.

9. Intellectual Property

• • All content on our website is protected by copyright and trademark laws
• • You may not reproduce, distribute, or modify our content without permission
• • Product images and descriptions are for reference only
• • Brand names and logos are trademarks of their respective owners

10. Prohibited Uses

You agree not to:

• • Use our services for any illegal or unauthorized purpose
• • Violate any laws or regulations
• • Transmit viruses or malicious code
• • Attempt to gain unauthorized access to our systems
• • Interfere with the proper functioning of our website
• • Impersonate another person or entity

11. Limitation of Liability

Luxiorstore shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services. Our total liability shall not exceed the amount you paid for the specific product or service.

12. Indemnification

You agree to indemnify and hold Luxiorstore harmless from any claims, damages, or expenses arising from your use of our services or violation of these terms.

13. Governing Law

These terms are governed by the laws of Kenya. Any disputes will be resolved in the courts of Nairobi, Kenya.

14. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting. Your continued use of our services constitutes acceptance of the modified terms.

15. Contact Information

If you have questions about these terms of service, please contact us: