Accessibility Statement
Our commitment to inclusive shopping for everyone
Our Commitment
At Luxiorstore, we are committed to ensuring that our website is accessible to everyone, including people with disabilities. We believe that everyone should have equal access to luxury shopping and information, regardless of their abilities.
Accessibility Features
Visual Accessibility
- • High contrast color schemes
- • Scalable text and images
- • Alternative text for images
- • Clear visual hierarchy
- • Screen reader compatibility
Keyboard Navigation
- • Full keyboard navigation support
- • Visible focus indicators
- • Logical tab order
- • Skip navigation links
- • Keyboard shortcuts
Audio & Video
- • Captions for video content
- • Audio descriptions available
- • Volume controls
- • Auto-play disabled by default
- • Transcript availability
Motor Accessibility
- • Large clickable areas
- • Drag and drop alternatives
- • Timeout extensions
- • Error prevention and correction
- • Voice control compatibility
Standards Compliance
Our website aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content more accessible for people with disabilities.
WCAG 2.1 Principles
Perceivable
Information must be presentable in ways users can perceive
Operable
Interface components must be operable by all users
Understandable
Information and UI operation must be understandable
Robust
Content must be robust enough for various assistive technologies
Assistive Technologies
Our website is designed to work with assistive technologies, including:
- Screen readers (JAWS, NVDA, VoiceOver, TalkBack)
- Voice recognition software (Dragon NaturallySpeaking)
- Switch navigation devices
- Eye-tracking systems
- Magnification software
Browser and Device Support
We test our website regularly on various browsers and devices to ensure compatibility:
Desktop Browsers
- • Chrome (latest 2 versions)
- • Firefox (latest 2 versions)
- • Safari (latest 2 versions)
- • Edge (latest 2 versions)
Mobile Devices
- • iOS Safari (latest 2 versions)
- • Android Chrome (latest 2 versions)
- • Samsung Internet
- • Mobile accessibility features
Ongoing Improvements
We are continuously working to improve the accessibility of our website. Our efforts include:
- Regular accessibility audits and testing
- User feedback integration
- Staff training on accessibility best practices
- Collaboration with accessibility experts
- Implementation of new accessibility technologies
Known Issues
We are aware of some accessibility challenges and are actively working to address them:
- Some third-party payment widgets may have limited accessibility features
- Complex product image galleries are being enhanced for better screen reader support
- Live chat functionality is being improved for keyboard-only users
Feedback and Support
We welcome your feedback on the accessibility of our website. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:
Accessibility Contact Information
- Email: accessibility@luxiorstore.com
- Phone: +254 700 123 456
- Address: Westlands, Nairobi, Kenya
We aim to respond to accessibility feedback within 2 business days.
Alternative Access
If you are unable to access any content or functionality on our website, we offer alternative ways to obtain the same information and services:
- Phone orders and customer service
- Email assistance for product information
- In-store shopping assistance
- Alternative format documents upon request