Returns & Exchanges
30-day hassle-free returns policy
✅ Confirm Before You Pay
Avoid returns altogether! Inspect your order with our delivery person present and pay only when completely satisfied. This ensures you get exactly what you expect.
30-Day Return Guarantee
We stand behind the quality of our products. If you're not completely satisfied, return your item within 30 days for a full refund or exchange.
How to Return an Item
Contact Us
Email us at hello@luxiorstore.co.ke or WhatsApp +254 797 923 313 with your order number and reason for return.
Get Return Label
We'll provide you with a prepaid return label and instructions for packaging your item securely.
Refund Processed
Once we receive your return, we'll process your refund within 3-5 business days.
Returnable Items
- • Items in original condition with tags attached
- • Unworn and unused products
- • Items in original packaging
- • Products purchased within 30 days
- • Items with proof of purchase
Non-Returnable Items
- • Personalized or customized items
- • Intimate apparel and swimwear
- • Items damaged by misuse
- • Products without original packaging
- • Items purchased with special discounts (final sale)
Refund Information
Processing Time
Refunds are processed within 3-5 business days after we receive your return.
Refund Method
Refunds are issued to the original payment method (M-Pesa, card, etc.).
Refund Amount
Full product price refunded. Original shipping costs are non-refundable unless item was defective.
Exchanges
Need a different size or color? We offer free exchanges within Kenya for items of equal or lesser value.
Exchange Policy
Exchanges must be requested within 30 days. If the new item costs more, you'll pay the difference. If it costs less, we'll refund the difference.
Need Help with a Return?
Our customer service team is here to make your return process as smooth as possible.
hello@luxiorstore.co.ke
Phone
+254 797 923 313
+254 797 923 313