Terms of Service

Agreement to Terms

By accessing and using Luxior Mall ("we," "our," or "us"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

Use License

Permission is granted to temporarily download one copy of the materials on Luxior Mall's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

• modify or copy the materials
• use the materials for any commercial purpose or for any public display
• attempt to reverse engineer any software contained on the website
• remove any copyright or other proprietary notations from the materials

Product Information

We strive to provide accurate product information, including descriptions, prices, and availability. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

Pricing and Payment

Shipping and Delivery

We offer same-day delivery within Nairobi and surrounding areas. Delivery times and costs may vary based on location and product availability.

• Same-day delivery available for orders placed before 2 PM
• Delivery charges apply based on location
• We are not responsible for delays caused by circumstances beyond our control
• Risk of loss passes to you upon delivery

Returns and Refunds

We want you to be completely satisfied with your purchase. Our return policy includes:

• Returns accepted within 7 days of delivery
• Items must be in original condition and packaging
• Refunds processed within 5-7 business days
• Customer responsible for return shipping costs unless item is defective
• Certain items may not be eligible for return (perishables, personalized items)

User Accounts

When you create an account with us, you must provide information that is accurate, complete, and current at all times. You are responsible for safeguarding your account credentials and for all activities that occur under your account.

We reserve the right to suspend or terminate your account if you violate these terms or engage in fraudulent activity.

Prohibited Uses

You may not use our service:

• For any unlawful purpose or to solicit others to perform unlawful acts
• To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
• To infringe upon or violate our intellectual property rights or the intellectual property rights of others
• To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
• To submit false or misleading information
• To upload or transmit viruses or any other type of malicious code

Disclaimer

The information on this website is provided on an "as is" basis. To the fullest extent permitted by law, this Company excludes all representations, warranties, conditions and terms whether express or implied, statutory or otherwise.

Limitations

In no event shall Luxior Mall or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Luxior Mall's website, even if Luxior Mall or an authorized representative has been notified orally or in writing of the possibility of such damage.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Kenya, and you irrevocably submit to the exclusive jurisdiction of the courts in that state or location.

Changes to Terms

We reserve the right to revise these terms of service at any time without notice. By using this website, you are agreeing to be bound by the then current version of these terms of service.

Contact Information

If you have any questions about these Terms of Service, please contact us: