Privacy Policy
Last updated: December 30, 2025
Introduction
At Luxior Mall, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make purchases from us.
Information We Collect
Personal Information
We may collect personal information that you provide directly to us, including:
- Name and contact information (email address, phone number, shipping address)
- Payment information (credit card details, billing address)
- Account credentials (username, password)
- Purchase history and preferences
- Communication preferences
Automatically Collected Information
We automatically collect certain information when you visit our website:
- IP address and device information
- Browser type and version
- Pages visited and time spent on our site
- Referring website information
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect for various purposes, including:
- Processing and fulfilling your orders
- Providing customer service and support
- Sending order confirmations and shipping updates
- Personalizing your shopping experience
- Improving our website and services
- Sending promotional emails (with your consent)
- Preventing fraud and ensuring security
- Complying with legal obligations
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our website and conducting business
- Payment Processing: With payment processors to handle transactions securely
- Shipping Partners: With delivery companies to fulfill your orders
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure servers, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Rights and Choices
You have certain rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Opt-out: Unsubscribe from marketing communications
- Cookie Control: Manage cookie preferences through your browser settings
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie settings through your browser preferences, but disabling cookies may affect website functionality.
Children's Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to have it removed.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Email: privacy@luxiormall.com
Phone: +254 799 147 287
Address: Luxior Mall, Westlands, Nairobi, Kenya